Mobikul Marketplace Mobile App Feature – Seller Admin Chat

In the Mobikul Marketplace Mobile App, there is a unique and extremely usable feature where Seller and Admin can chat to each other. It’s a live chat feature. This feature is most important because the seller can discuss any query to the admin and can get the quick response from the admin and vice a verse. It creates a hassle free discussion environment between both the seller and the admin.

Now, suppose you are the admin then you need to enable with Seller Admin Chat feature from the Magento Store Backend panel to chat with sellers.

How to enable this feature so that Admin can chat to sellers and vice a verse.

If you are the admin then you need to Login your backend account. After that, you need to configure your email ID for the chat.

After successfully Login the store backend panel, when you will click on the Setting > Configuration then you will be redirected to the Configuration page. As you can see in the below image.

On the left, under the Mobikul Configuration, when you will click on the Seller Admin Chat then you will be redirected to the Seller Admin Chat Configuration page where you need to enter you admin ID or an email ID from which you can Login the mobile app and can with the sellers. After that, you can save the configuration. As you can see in the below image.

Now, you can Login the mobile app and can chat with sellers. Also, sellers can chat with you.

Admin can chat with sellers – 

Suppose you are admin and you want to live chat with the sellers then you need to Login the mobile app with your admin email ID that you have registered in the configuration of Seller Admin Chat and password.

After successfully Login the app, on the left navigation bar, under the Seller Information, when you will click on the Chat with Sellers then you will be redirected to the Seller list page.

              

You can follow the complete process as described in the above images. Now, you can select the seller from the list and can chat with him/her. As you can see in the below images.

   

In the first image, when the admin is doing the live chat with seller and the second image is representing when seller is responding to the admin. (in sequence order from left to right)

Seller can chat with Admin – 

Suppose you are a seller and you want to live chat with the admin then you need to Login the mobile app with your seller email ID and password.

After successfully Login the app, on the left navigation bar, under the Seller Information, when you will click on the Chat with Admin then you will be redirected to the  Chat page where you can send the messages to the admin and can see your previous conversation with the admin. As you can see in the below images (in sequence order from left to right).

           

You can follow the complete process as described in the above images. Now, you can chat with the Admin. As you can see in the below images. (in sequence order from left to right)

         

In the first image, when the seller is doing the live chat with the admin and the second image is representing when the admin is responding to the seller. (in sequence order from left to right)

If you want to explore this feature in our demo version then you can Login the app in two different devices for live chat- one for the admin and one for the seller.

Credentials for the Admin Mobile Login –

Username: [email protected]
Password: admin123

Credentials for the Seller Mobile Login –

Username: [email protected]
Password: demo123

You can download and use the demo app by clicking here.