KFC Tunisie – Streamlining Online Fast Food Delivery Processes with Delivery Boy Mobile App

KFC Tunisie, a renowned global fast-food chain, identified the need to optimize and streamline its delivery operations to meet the ever-increasing customer demands.

To achieve this, KFC Tunisie collaborated with Mobikul, a leading mobile app development company, to create an innovative solution: the KFC Tunisie Delivery Boy App.

This case study examines the successful implementation of the app and its impact on enhancing the customer experience while ensuring efficient delivery services.

Background

KFC Tunisie operates numerous outlets across Tunisia, catering to a large customer base. As the demand for home deliveries continued to rise, KFC Tunisie faced challenges in managing and monitoring its delivery operations effectively.

To address these issues, the company sought a comprehensive and user-friendly delivery mobile app solution that would empower its delivery personnel and provide customers with a seamless delivery experience.

Before proceeding further, let us know about the online food business in Tunisia in the next section.

Online Food Ordering in Tunisia

So in recent years, Tunisia has witnessed a surge in the popularity of online food ordering. Some of the key players like Wolt, Jumia Food, and Glovo have emerged, providing convenient platforms for customers to order food from a wide range of restaurants.

The advantages of online food ordering in Tunisia include easy access to a variety of cuisines, real-time order tracking, secure payment options, and a seamless user experience.

Moreover, the growing online food delivery market reflects the increasing demand for convenient and efficient food services in Tunisia.

Now let’s talk about KFC (Kentucky Fried Chicken), a globally recognized fast-food chain. It entered the Tunisian market with its first outlet in 2013. Since then, it has expanded its presence in several cities across the country.

KFC Tunisia also embraced the trend of online food ordering through its website and mobile app. Their e-commerce website is running on the PrestaShop platform. It is a popular and widely used e-commerce software that provides businesses with the tools to create and manage online stores effectively.

With PrestaShop, KFC Tunisia can customize their website, manage product listings, handle online transactions, and offer a seamless online ordering experience to its customers.

Now to enhance their customer experience and improve delivery operations, they wanted to develop dedicated mobile apps for their delivery staff. Let us know about the KFC delivery boy app in detail.

Goals and Objectives

• Improve the efficiency of delivery operations
• Reduce delivery time and enhance customer address accuracy
• Increase customer satisfaction and loyalty
• Streamline communication between the restaurant, delivery personnel, and customers
• Enable real-time tracking of deliveries using Google Maps

Solution

KFC Tunisie partnered with Mobikul, renowned for its expertise in mobile app development, to create a customized delivery app tailored to their specific requirements.

The PrestaShop Delivery Boy Mobile App was developed and designed to enable seamless coordination between the restaurant, delivery personnel, and customers. Additional features were also added to make it better and serve the requirement of KFC Tunisia.

Key Features of the KFC Tunisie Delivery Boy App

a) Real-time Order Management: The app allows delivery personnel to receive, accept, and manage orders in real time, ensuring quick and efficient order processing.

b) GPS Tracking: Through integrated Google Maps GPS functionality, the app enables the store admin to track the location of their delivery staff in real-time, enhancing transparency and reducing anxiety about order status.

c) Route Optimization: The app optimizes the delivery route, ensuring the most efficient and time-saving path for delivery personnel, leading to reduced delivery times and increased productivity.

With this custom GPS feature, the delivery staff can click on the Track with Google Maps button and get navigation directions using the Maps app.

d) Order Updates and Notifications: Delivery personnel and store admins receive regular updates and notifications regarding new orders, and order status changes. Thus ensuring that they always stay informed about the progress of their delivery.

e) Delivery Confirmation: Delivery personnel can confirm successful deliveries through the app, capturing essential data and ensuring accurate order completion records.

Besides that, the store admin can use the delivery boy application to manage the delivery staff on the go. From adding new personnel, editing their information, availability status, and even doing real-time chat.

Implementation Process

The implementation of the KFC Tunisie Delivery Boy Mobile App involved several stages:

a) Requirement Gathering: Mobikul collaborated closely with the client to understand their specific requirements, business processes, and expectations from the app.

b) App Design and Development: Mobikul’s experienced team designed and developed a user-friendly, intuitive, and visually appealing app interface that aligned with KFC’s branding guidelines.

c) Testing and Quality Assurance: Rigorous testing is conducted to ensure the app’s functionality, usability, and performance. Any identified bugs or issues were promptly addressed and resolved.

d) Deployment and Training: Once the app is deemed ready, Mobikul will further assist the client in deploying the app across their delivery network. Along with that, comprehensive training will be provided to the delivery personnel to familiarize them with the app’s features and functionality.

Results and Benefits

The implementation of the KFC Tunisie Delivery Boy App will result in numerous benefits for both KFC Tunisie and its customers:

a) Enhanced Efficiency: The app will be streamlining the entire delivery process, reducing delivery times, minimizing errors, and increasing operational efficiency.

b) Improved Delivery Experience: Real-time tracking, timely updates, and notifications will improve transparency and customer satisfaction. The outlet owners will gain more control over their orders and delivery personnel.

c) Increased Productivity: The app’s route optimization feature will significantly improve delivery personnel’s productivity by providing them with optimized routes, reducing travel time, and enabling them to complete more deliveries in a shorter period.

d) Data Insights: The app’s data-capturing capabilities through the dashboard will allow KFC Tunisie to gain valuable insights into popular locations, delivery patterns, and performance metrics. This data could be utilized to further enhance operational efficiencies and make informed business decisions.

Conclusion

The successful collaboration between KFC Tunisie and Mobikul resulted in the development and implementation of the KFC Tunisie Delivery Boy App, revolutionizing the fast-food chain’s delivery operations.

The PrestaShop delivery app‘s seamless order management, real-time tracking, and improved communication significantly enhanced the customer experience while optimizing delivery efficiency.

By leveraging the power of mobile technology, KFC Tunisie successfully positioned itself as a market leader in delivering exceptional customer service and ensuring customer loyalty.

Thank you for reading this case study, if you would also like to build a similar delivery boy mobile app for your online food business, then please reach out to [email protected]