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In order to have RMA feature on your Magento 2 website you can use our Magento 2 RMA module. With this module registered customer or a guest customer can return the products, and have them exchanged or refunded within the admin-specified time limit.
If the RMA feature is required in Magento 2 Mobile App then we can integrate it through custom development. For this, you can contact us by creating a ticket.
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